We are looking for a part time Customer Service Rep. Please see description below.
Customer Service Representative:
Provide customers with superior service both in person at the retail store and when assisting by phone or email. Ideal candidate will have some knowledge of bees and beekeeping and an eagerness to develop knowledge of the industry and products.
The duties for a CSR will include but are not limited to:
1) Answer multi-line telephone and greet customer in professional manner. Assist with orders, answer inquiries, provide quotes, complete appropriate paperwork for orders made online/fax/phone, print pick tickets, process payments, communicate with customers by email.
2) Retail store duties: provide information and help customers select product, operate cash register, stocking and maintaining displays, keeping store tidy.
3) General clerical duties: opening and distributing mail, photocopying, preparing account statements, retrieving files and documents, send/receive faxes, proofread documents, print labels, keep office area neat and professional
4) Monitor accounts receivable for delinquency and initiate collection activity when necessary
5) Receive and respond to inquiries and complaints via telephone, mail or in person and process information in an efficient manner
If you’re interested in this position, please submit a resume along with a cover letter to explain your interest in the position and relevant experience.